FAQs
Orders
When will my order arrive?
Each fine art print takes approximately 10 business days to print and ship. Once shipped, you’ll receive a tracking number to monitor your order. Most orders take 3–5 days in transit.
Do you include any payment information on the package?
No, we do not include an invoice with your order, just a branded packing slip. Our fine art prints make great gifts.
My print arrived damaged. What should I do?
If your print arrives damaged, please contact us immediately. Send photos of the damaged piece and the box it came in to support@jagaprints.com so we can assist you. Including photos of the packaging helps us address the issue more effectively.
Do you offer expedited shipping?
Currently, we do not offer expedited shipping options.
My order is lost, what should I do?
If your order has been marked as delivered but you have not received it, please email support@jagaprints.com, and we will help track it down.
Artwork
Can I frame these prints?
Yes, we offer unframed prints so you can customize the look and feel of your final piece. All dimensions are provided to make this an easy process for you.
Are any of your prints signed or numbered?
On occasion, we release signed and numbered editions that often sell out immediately. The best way to stay informed is by signing up for our newsletter.
Are your prints glossy or matte in finish?
All of our artworks are printed on a heavy 270gsm matte archival 100% cotton rag paper.
Returns & Cancellations
What is your return policy?
Each piece is custom printed, just for you, so we are unable to accept returns.
Can I exchange my piece for a different size?
All sales are final; we are unable to accept a return or exchange as all pieces are custom made to order just for you.
Can I cancel or change my order?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print each piece just for you, so we are unable to make adjustments once we begin the framing process.
Work With Us
Do you offer a trade program?
Yes, we work closely with many interior design and hospitality groups. Please get in touch if you would like to work together.
How do I submit my portfolio?
Our team of curators meets monthly to review new artist submissions. Please send over a PDF of five image selects from your portfolio that you consider suitable additions to our collection using the contact us page. Unfortunately, due to the volume of inquiries we receive, we are unable to respond to everyone.